Are you fluent in English and in German and in preferably another 3rd language? Are you eager to keep up to date on Elsevier’s products to give excellent customer support to our clients? Then we would like to meet you!
As a Customer Engagement Specialist, your primary objective is to contact new and existing Corporate, Academic and Government clients at various points during the agreement life cycle in order to identify risk and gauge customer satisfaction from a technical and commercial perspective. As our customer specialist you will provide educational and promotional resources for customer engagement helping customers to make the best use of our products.
Furthermore you will need to identify any further opportunities, challenges or commercial needs within an account and take necessary action to ensure that customer achieves maximum value from their subscription. In order to reach those objectives you will collaborate with internal stakeholders, sales customer consultants, product managers, marketing, and customer support to ensure effective co-ordination and visibility of customer engagement.
This role is based in Amsterdam, close to Amsterdam Sloterdijk
What you should bring
An assessment or business case could be part of our selection procedure. A pre-employment screening will be part of our recruitment procedure.
We are a global company headquartered in Amsterdam, employing more than 7,000 people in 24 countries. Today we are driving innovation by delivering authoritative content with cutting-edge technology, allowing our customers to find the answers they need quickly. We are part of the RELX Group plc., employing over 34.000 staff.
A leading provider of science and health information, Elsevier partners with experts around the globe to develop world-class content, delivering it in ways that fuel discovery, drive innovation and improve health care. Our global community comprises over 7,000 journal editors, 70,000 editorial board members, 300,000 reviewers and 600,000 authors. They are scientists and clinicians; authors and editors, professors and students; information professionals and decision makers.
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